Shipping policy

Effective date: 19 February 2026

Alpha Wing is committed to fast, secure, and trackable shipping—delivered directly to your doorstep. Please read the policy below for clear expectations on processing, delivery times, tracking, and support.

1) Delivery Time (Estimate)

Estimated Delivery Window: 1–2 weeks after order confirmation

This timeframe is an estimate and may vary depending on:

Your delivery location
Courier capacity and seasonal demand
Customs or border processing (if applicable)
Address verification or delivery access restrictions

Important: The delivery estimate begins after order confirmation (not from the moment the order is placed).

2) Order Confirmation & Processing

After you place an order, you will receive an order confirmation email. We then prepare your items for dispatch, which may include:

Payment verification
Order validation (to prevent fraud and ensure accuracy)
Packing and quality checks
Handover to the shipping carrier

If we need more information to complete delivery (for example, missing address details), we will contact you using the details provided at checkout.

3) Shipping Method: Fast & Secure Delivery

We ship orders using reputable carriers and logistics partners to ensure:

Secure handling
Tracking (where available)
Reliable transit to your address

Once your order is dispatched, you may receive a tracking link or shipping update by email or SMS (depending on the carrier and the contact details provided).

4) Tracking & Delivery Updates

When tracking is available, you will be able to:

Monitor the shipment progress
See estimated delivery updates
Confirm delivery status

Note: Tracking information may take 24–72 hours to update after dispatch while the courier scans the parcel into their network.

5) Address Accuracy & Delivery Responsibility

To avoid delays, please ensure:

Your full address is correct (including postcode/ZIP)
Your phone number is reachable for courier contact
Any apartment/building access details are included

If a parcel is delayed or returned due to an incorrect/incomplete address provided at checkout, additional shipping fees may apply to resend the order.

6) Delays, Disruptions & Force Majeure

While we aim to meet the 1–2 week delivery estimate, delays can happen due to factors outside our control, including but not limited to:

Courier disruptions
Weather events
Public holidays
Customs clearance or inspections
National or international transportation issues

If your delivery is taking longer than expected, contact us and we will assist you promptly.

7) Damaged, Missing, or Incorrect Items

If your order arrives with an issue, please contact us as soon as possible with:

Your order number
Photos of the package and item(s) (if damaged)
A brief description of the issue

We will review and advise the next steps (replacement, resolution options, or further investigation with the carrier).

8) Shipping Support & Contact Details

If you have any questions about shipping, delivery status, or address changes, contact Alpha Wing:

Email: info@alphawing.co
Phone: +44 7401 486997
Address:
Suite C26 4-6 Greatorex Street,
London E1 5NF, United Kingdom

9) Policy Updates

Alpha Wing may update this Shipping Policy periodically to reflect improvements to our delivery process or changes in carrier services. The most recent version will always be available on our store.